Refund Policy

Effective date: 2026-05-05 · Last updated: 2026-05-05

Status: DRAFT. Subject to attorney review before public launch.

30-day money-back guarantee

If Flame Pro DJ doesn't work for you, you can request a full refund within 30 days of your original purchase date. No questions asked. The product is digital but we want you to feel comfortable trying it.

What you need to include

• The email address you used at checkout, or your Paddle order ID;
• The date of purchase;
• (Optional but appreciated) a brief note on what didn't work — it helps us improve the product and decide whether a future feature could solve the issue for you.

What happens to your license after a refund

• The license key associated with the refunded purchase is revoked.
• The next time the app phones home (typically within minutes), the activation token expires and the app will prompt for re-activation.
• If you want to use the app again later, you can purchase a new license at any time.
• Your local library, settings, OAuth tokens, and other on-disk data are not touched by a refund — they stay on your computer until you remove them yourself.

After 30 days

After 30 days, refunds are at our discretion and generally not granted, with the following exceptions:

• Software defect: if a critical bug we cannot reasonably resolve prevents you from using the app for its intended purpose, contact us and we'll work with you on a refund or exchange.
• Statutory rights: if you live in the European Economic Area, the United Kingdom, or another jurisdiction whose consumer-protection law gives you a longer cooling-off period or other refund rights, those rights apply on top of this policy. We do not waive any rights you have by law.

Updates Plan refunds

The Updates Plan ($29/yr, optional) is a recurring subscription. You can cancel it at any time from inside the app or by emailing support@moflamepro.com. Cancellation stops future charges; the current period is non-refundable except where statutory rights say otherwise. Cancelling does not affect your existing app installation — your purchased version keeps running.

Chargebacks

If you initiate a chargeback through your bank or card issuer instead of contacting us, our processor (Paddle.com Inc.) will be notified and your license will be revoked. Please email us first — most issues we can resolve faster than a chargeback can be processed, and a friendly conversation is much nicer for both of us.

Trial-edition customers and gifted licenses

We don't currently offer a trial. If you receive a license as a gift or via a giveaway, the refund policy applies to the original purchaser, not the recipient. Recipients can email us if a license is lost or unclaimed.

Who processes the refund

Purchases are processed by Paddle.com Inc., our merchant of record. Refunds appear on your statement under the same descriptor as the original charge ("PADDLE.NET" or similar). We can initiate the refund from our side and Paddle handles the actual money movement. If you have a question about the transaction itself (currency, statement descriptor, taxes), Paddle's support is at paddle.com.

Contact

Refunds and billing: support@moflamepro.com

We aim to respond within 1–2 business days.